Terms of service · version 1.2

Effective date: 18 October 2026 · Replaces: version 1.1 of 21 September 2026 (archived copy)

These Terms govern the use of WebCrew, a WordPress fleet-operations service provided by JKC Software B.V., High Tech Campus 32, 5656 AE Eindhoven, the Netherlands, registered with the Dutch Chamber of Commerce under number 42082783, VAT NL869627727B01 ("WebCrew", "we", "us"). By creating an account, connecting a website, or using the service you ("Customer", "you") agree to them on behalf of the organisation you represent, and you warrant that you are authorised to do so.

1. Definitions

Account — your organisation's registration for the service. Workspace — the tenant in which your sites, policies and users live; billing is per workspace. Connected Site — a WordPress website linked to a Workspace through a Connection. Connection — the channel through which WebCrew reaches a site: the Connector, an SSH Connection, or both. Connector — the WordPress plugin through which WebCrew reaches a site. SSH Connection — a key-based SSH login to the site's own system user, which you grant and can revoke at any time. Command Log — the record described in clause 4.4. Production Site — a Connected Site that is not designated or detected as staging or development; production sites are the billable unit. Policy — a rule you configure that decides what WebCrew may do without asking. Approval — your explicit consent to a specific action. Action — a unit of work WebCrew performs on a Connected Site. Credits — the prepaid unit in which metered AI usage is charged. Documentation — the product documentation and the published plan and price pages. End Client — a third party on whose behalf you operate a Connected Site.

2. Structure of the agreement, and order of precedence

2.1 The agreement between us consists of, in descending order of precedence:

1. the Data Processing Agreement (on the processing of personal data, except liability);
2. any written order form or Pilot Agreement signed by both parties;
3. these Terms;
4. the Acceptable Use and Fair Use Policy;
5. the SLA and Support Policy;
6. the Documentation.

Where a higher-ranked document conflicts with a lower-ranked one, the higher ranks. The Data Processing Agreement prevails over everything on the processing of personal data, except liability, which these Terms and clause 13 of that agreement govern. It prevails over nothing else.

2.2 Your own terms do not apply. The applicability of any general terms, purchase conditions or procurement terms of the Customer is expressly rejected (article 6:225(3) of the Dutch Civil Code). Only a written amendment signed by both parties displaces this clause.

2.3 These Terms are made available electronically before conclusion of the agreement and can be saved and printed from the page on which they appear. On request we send a copy free of charge (article 6:234 of the Dutch Civil Code).

2.4 WebCrew is offered to businesses and professionals only. It is not a consumer service, and consumer-protection provisions that apply only to consumers do not apply to this agreement.

3. The service

3.1 WebCrew connects to WordPress websites you operate, through the Connector you install, and performs monitoring, maintenance and reporting work on them: scheduled safe updates with automatic rollback, backups (website database backups are encrypted with a separate key per organisation), uptime and health monitoring, vulnerability prioritisation, white-label reports, status pages, and programmatic access through an API and an MCP endpoint.

3.2 Policy-controlled execution. WebCrew performs reversible, pre-authorized work autonomously inside the Policies you configure (maintenance windows, scope, risk boundaries). Actions that are irreversible, high-risk, or visible to your End Clients require your explicit Approval before they run. You remain responsible for the Policies you set and the Approvals you give, and for the consequences of an Action executed within them.

3.3 We operate websites; we do not host them. Hosting, DNS, registrar and certificate relationships remain yours. If the WebCrew platform is unavailable, your websites keep running.

3.4 Capability labelling. Capabilities are labelled in the product and the Documentation as live, pilot or roadmap. Only live capabilities are part of the service you are paying for and only live capabilities carry the commitments in the SLA. A pilot or roadmap capability may change or be withdrawn, and clause 12.3 applies to it.

3.5 Third-party dependencies. WebCrew acts on software we do not publish — WordPress core, themes, plugins — and through providers you or we contract with. We do not warrant the behaviour, quality, availability or security of that third-party software, and an Action that fails because a third-party component behaved unexpectedly is handled under the rollback and support mechanics rather than as a breach of these Terms.

4. Accounts and security

4.1 Sign-in is through a password you set with us or through the identity providers named in the Documentation. You are responsible for who in your organisation holds an Account, for the roles you grant them, and for keeping passwords, second factors and identity-provider accounts secure.

4.2 API keys, MCP credentials and Connector secrets are yours to protect. Actions authenticated with your credentials count as your Actions. Tell us without delay if you suspect a credential is compromised; we may rotate or suspend a credential immediately where continued use would create a security risk.

4.3 You will not circumvent tenant isolation, metering, rate limits or the Approval boundary, and you will not access another customer's data. The Acceptable Use and Fair Use Policy sets out the rest.

4.4 The Command Log. Every command WebCrew runs on a Connected Site, whether over the Connector or an SSH Connection, is written to the audit trail with its target, its outcome and its provenance — the Policy that permitted it, the Approval you gave, or the agent run that produced it. The Command Log is how clause 11.6 can allocate responsibility for an Action and how clause 14.8 can treat the audit trail as evidence, so it is part of the service rather than an optional extra. WebCrew is the controller for the Command Log, as stated in clause 3.3 of the Data Processing Agreement. Secrets are redacted before an entry is written, file contents and database rows are not recorded, and the Privacy Notice states the legal basis, the retention and the limits in full. A workspace owner may disable logging of the command body — in the workspace's security settings, or by asking privacy@webcrew.ai until that switch ships; the Action, its target, its provenance and its outcome are recorded either way, and support and rollback may be slower where the body is not available. We do not use the Command Log to train models or to build a cross-customer baseline, and clause 12.3 governs any change to that.

4.5 The SSH Connection. An SSH Connection is optional and yours to grant. You decide which system user the key belongs to and what it may reach, and you can revoke the key at any time without ending the agreement — the Connector then carries whatever work it can, and capabilities that need file-level access stop. Clause 5.1 applies to an SSH Connection as it does to any Connection: connecting a site is your representation that you are authorised to do so.

5. Your obligations and the End Client relationship

5.1 You warrant, for every Connected Site, that you are authorised — by ownership or by your End Client — to connect it and to let WebCrew perform the configured work on it. Connecting a site is your representation that this authority exists.

5.2 You own the End Client relationship. WebCrew has no contract with your End Clients, sends them nothing except the white-label output you configure, and takes no position in a dispute between you and them. Your agreement with an End Client must permit the processing described in the Data Processing Agreement.

5.3 You will not use WebCrew to violate law, to attack or test systems you are not authorised to test, or to process data you have no right to process.

5.4 Indemnity. You indemnify us against third-party claims, including claims by an End Client or a supervisory authority, that arise from a breach of clauses 5.1 to 5.3, from content on a Connected Site, or from a Policy or Approval you configured. This indemnity does not extend to a claim caused by our own intent or deliberate recklessness.

6. Plans, prices and billing

6.1 Free plan. The free plan covers up to five Production Sites and provides visibility features only, within the boundaries stated in the Acceptable Use and Fair Use Policy. It carries no support commitment, no availability commitment and no retained backups, and clause 11.4 limits our liability for it.

6.2 Paid plan. The paid plan is priced per Production Site per month at the list price published on the price page. Staging and development sites, as detected or designated under the plan rules, are not billed. Volume discounts apply to the base plan per the published schedule; a volume discount combined with any annual prepayment discount never exceeds 50% in total. Add-ons are billed separately at the published add-on prices and do not receive volume discounts.

6.3 Launch price commitment. Where you are within the first one hundred paying customers (one Account counts as one customer) you pay the published launch price per Production Site per month for as long as your subscription runs without interruption, including for sites added later. The only permitted change to that price is indexation for inflation, announced in advance under clause 12.2. If your subscription ends, the commitment ends with it.

6.4 Credits and metered AI usage. Metered AI Actions are charged in Credits, purchased in advance at the published rate. Credits are allocated and consumed per Production Site per day, resetting at midnight Europe/Amsterdam, and unused daily capacity does not roll over. When your Credits or a spend ceiling you configured are exhausted, the agent tells you and stops; we do not perform unauthorised work and we do not invoice an overage you did not enable. Purchased Credits are not refundable in money and expire only as stated on the price page.

6.5 Invoicing and payment. Billing is per Workspace on one consolidated invoice, in EUR unless another published currency is agreed, exclusive of VAT. For business customers in the EU outside the Netherlands, VAT is reverse-charged where the law provides for it. Subscription fees are invoiced in advance for the billing period; metered usage and add-ons are invoiced in arrears. Payment is due within fourteen days of the invoice date, without set-off or suspension.

6.6 Site counts and changes. Site counts are measured from Production Sites connected during the billing period. Adding a site during a period is charged pro rata from the day it is connected; removing a site takes effect at the end of the period in which it is disconnected, and fees already paid are not refunded except under clause 10.3.

6.7 Late payment. On late payment you owe the statutory commercial interest of article 6:119a of the Dutch Civil Code and the extrajudicial collection costs of article 6:96(2)(c), without a further notice of default being required. We may suspend the service under clause 9.1 after a written reminder and a reasonable cure period of at least seven days.

6.8 Refunds. Except where the Refund Policy or mandatory law provides otherwise, fees are not refundable. A refund granted under the Refund Policy does not create a right to one in another case.

7. Intellectual property, your content and feedback

7.1 Our IP. WebCrew, the platform, the Connector, the Documentation and everything in them remain ours or our licensors'. Nothing in these Terms transfers ownership.

7.2 Your licence. For the term of the agreement we grant you a non-exclusive, non-transferable, non-sublicensable right to use the service and to install and use the Connector on your Connected Sites, for your own business and that of your End Clients. You may not copy, decompile or reverse-engineer the service beyond what mandatory law permits, offer it to third parties as a standalone product, or use it to build a competing service.

7.3 Your content. Website content, backups, reports, configuration and everything else you or your End Clients bring to or generate in the service remain yours. You grant us the licence needed to host, process, transmit and display that content in order to provide the service and to meet our legal obligations — no broader, and for no other purpose.

7.4 White-label output. Reports you generate carry your branding. We claim no rights in your branding beyond displaying it in the output you configure.

7.5 Feedback. If you send us suggestions, we may use them freely and without obligation. This never gives us rights in your confidential information, your content or your End Clients' data.

7.6 References. We do not use your name, logo or any statement by you in marketing without your prior written permission per use. Permission for one use is not permission for another, and it can be withdrawn for future uses.

8. Confidentiality

8.1 Each party keeps the other's non-public information confidential, uses it only for the agreement, and protects it with at least the care it applies to its own confidential information. The obligation lasts for the term and three years after it, and indefinitely for information that is a trade secret under applicable law.

8.2 The obligation does not cover information that is or becomes public without breach, was already lawfully held, or is independently developed. Disclosure compelled by law or by a competent authority is permitted, with notice to the other party where the law allows it.

8.3 Personal data is governed by the Data Processing Agreement, not by this clause.

9. Suspension

9.1 We may suspend the service, in whole or for an affected Workspace or Connected Site, on material breach of these Terms or the Acceptable Use and Fair Use Policy, on non-payment after a reminder and cure period, or where continued operation would create a security risk to you, your End Clients or other customers.

9.2 Except where a security risk requires immediate action, we give notice before suspending and state what must be resolved. Suspension does not suspend your payment obligation, and it does not by itself end the agreement.

10. Term, termination and exit

10.1 The agreement starts when you create an Account and continues for successive monthly periods, or for the period stated on an order form, until terminated.

10.2 Either party may terminate at the end of a billing period, by notice through the product or in writing. No reason is required.

10.3 Either party may terminate with immediate effect if the other commits a material breach that is not cured within thirty days of written notice, or on the other's bankruptcy, suspension of payments or cessation of business. Where we terminate under this clause for our own breach, prepaid fees for the unused remainder of the period are refunded pro rata.

10.4 Exit. Before termination takes effect you can export your reports, evidence and backups through the product's export functions. After termination, deletion follows clause 12 and Annex D of the Data Processing Agreement, and you can request other data under clause 12 of that agreement. On request, and against our reasonable costs, we assist with an orderly migration for up to thirty days after termination.

10.5 Clauses 5.4, 7, 8, 11, 13 and 14 survive termination, as does any clause that by its nature is intended to, and, for as long as WebCrew holds Customer personal data, the Data Processing Agreement.

11. Warranties, disclaimers and liability

11.1 We provide the service with reasonable skill and care, and in accordance with the SLA and Support Policy. We do not warrant that the service will be uninterrupted or error-free, that every vulnerability will be detected, or that an update will never cause a problem on a website — which is why safe updates carry restore points and automatic rollback.

11.2 Except as expressly stated in the agreement, all warranties, conditions and terms implied by law are excluded to the fullest extent the law permits.

11.3 Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Dutch law, including liability for intent, for deliberate recklessness, or for death or personal injury.

11.4 Subject to 11.3, and per contract year:

• our total liability is limited to the fees you paid for the service in the twelve months preceding the event giving rise to the claim, with a minimum of €1,000 and a maximum of €50,000;
• our liability for the free plan, for pilot or roadmap capabilities, and for any capability provided free of charge is limited to €500 in aggregate;
• neither party is liable for indirect or consequential loss, including lost profit, lost revenue, lost goodwill, loss of End Clients, or loss of data beyond the restoration effort described in the SLA;
• a series of connected events counts as one event, and the year of the first event applies.

11.5 The limits in 11.4 do not apply to your payment obligations under clause 6 or to your indemnity under clause 5.4.

11.6 Allocation of responsibility for Actions. Where an Action was executed within a Policy you configured or an Approval you gave, and executed as described in the Documentation and the audit trail, responsibility for the Policy or the Approval remains yours. Where an Action was executed outside your Policies and Approvals, or not as described, this clause does not shield us.

11.7 A claim under this agreement lapses if it is not notified to us in writing within twelve months of the day on which you became aware, or reasonably should have become aware, of the loss.

12. Changes

12.1 To the service. We develop the service continuously. Where a change materially reduces functionality you pay for, we give at least thirty days' notice and you may terminate the affected part of the service at the effective date without penalty. Security fixes and changes required by law may take effect immediately.

12.2 To prices. List prices may change with at least thirty days' notice, effective at the start of the next billing period. Where a notified increase exceeds the CPI indexation published by Statistics Netherlands (CBS) for the preceding twelve months, you may terminate the affected subscription at the effective date. Clause 6.3 limits what may change for launch-price customers.

12.3 To these Terms. We may amend these Terms with at least thirty days' notice. Continued use after the effective date is acceptance. If an amendment materially disadvantages you, you may terminate at the effective date, and the version in force when you signed an order form governs that order form for its term. Changes to the Data Processing Agreement and the Subprocessor List follow clauses 14 and 7 of that agreement, not this clause. Every version of these Terms stays available at its own address, and changes are listed at webcrew.ai/legal/changes.

12.4 Amendment log.

13. Force majeure

Neither party is liable for a failure caused by force majeure, including failures of hosting, network or upstream providers, denial-of-service attacks, government measures, and the unavailability of third-party software the service depends on. Force majeure does not excuse a payment obligation for service already delivered. If force majeure lasts more than sixty consecutive days, either party may terminate the affected part of the agreement with immediate effect.

14. General

14.1 Governing law and venue. Dutch law governs this agreement. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Disputes go to the competent court of the district of Oost-Brabant, location Eindhoven, without prejudice to mandatory venue rules and to either party's right to seek interim relief elsewhere.

14.2 Notices. Notices to us go to legal@webcrew.ai and, where a clause requires writing, also to our registered address. Notices to you go to the administrative contact on your Account and to the product's notification channel. A notice is deemed received on the next business day after sending.

14.3 Assignment and subcontracting. You may not assign the agreement without our written consent, which we will not withhold unreasonably. We may assign it within a corporate reorganisation or on a transfer of the business, and we may use subcontractors — for personal data, only as subprocessors under the Data Processing Agreement — while remaining responsible for their performance.

14.4 Severability. If a provision is invalid or unenforceable, the rest stands and the parties replace it with a valid provision that approaches its purpose as closely as possible.

14.5 No waiver. Not enforcing a right on one occasion is not a waiver of it.

14.6 Entire agreement. The documents listed in clause 2.1 are the entire agreement and replace earlier proposals and statements, except for fraud.

14.7 Language. These Terms are drawn up in English. A translation is provided for convenience only; the English text governs.

14.8 Records. Our records and the product's audit trail are evidence of the Actions performed and the Approvals given, subject to your right to prove the contrary.